Amazon lost package no refund reddit. It can take us up to one week to review requests. More recently my mother and daughter were home. The word is out, the easy scam is to order from Walmart and claim non-delivery and Walmart will always refund the customer by stealing funds back from their sellers. Select Problem with Order. Valued at over $1000. In December I bought a high value item, about $1,500, on Amazon via a third party because it was a better deal than I could find elsewhere. UPDATE: UPS has now confirmed that the package has been lost. Reply. You must deal with amazon. Select Submit. This past Wednesday, it was to be delivered. Also listed are links with information on defective items, unknown charges, and replacements. They also wont honour the original price. The package was shipped with UPS I was at work while it was delivered and my ring doorbell never saw a driver come to my door. Amazon gets 1. If you were planning on buying cheap China shit from a store in the US, check temu and you’ll probably find it for wholesale prices. And Amazon tells me to contact UPS. Lost package. My 2 personal packages are in transit and my 3 Amazon packages when I track on ups just say label created. Then goes 3 days, then a week. 14. g. " if that's the case, then they had to throw that box into a bigger consolidation box. Any refund you get is through that franchised UPS store, and you're stuck dealing with them. Never, ever going to happen. If the retailer provided a no-return refund, ARG would take a percentage cut, and the customer would keep the item. I guess this is what happens when you employ the lowest hanging Business, Economics, and Finance. I got the same email after opting for a replacement sound bar. This has happened to me twice, it never shows up. Amazon prime refund has me at 12 days now and still no refund, I am seriously tempted to close my account since they are taking the piss, not to mention PRIME items are actually marked higher price so you dont actually save money in the long run. ADMIN MOD. I have had a case open for a month, provided all stamped invoice and proof of purchase but they have yet to refund me. Some time around November 2021 I had ordered a monitor for $600. If the package should finally arrive, you have a return label. It's common for them to misscan items in these situations. No update. Title: Amazon Lost My Return, Won't Refund (1600$) Original Post: Hello, Please bear with me because this might be a long post. Amazon truck pulls up and starts to leave. Award. " However, it is showing delivered. I contact Amazon, they tell me the same thing every time "sometimes packages are marked delivered too soon, come back in 3 days and if it's still not there we can help" Saturday evening rolls around, package doesn't show. I have some Xmas presents I ordered a while back that should be here but Amazon says “your package may be lost” then has the picture of the items…. They require this so if you are repeat offender you can be charged for filing a false police report. Select your problem from the list. I contacted Amazon and they asked me for the police report. Support told me to wait a few days then they would help with a refund…but instead they told me the weight on the package was correct so they can’t do anything until I filed a police report. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call Neat_Response1023. The item was told to be delivered but when I came home it's not there. If you have the receipt for dropping them off, just call Amazon. 1:30 comes around, now it’s 3:30-5:30. You’ll get your money back. Last tracking update advised that it left their facility in late Dec. Reply reply. Select Request Refund. So, if I were you I wouldn't hold my breath ;D. 9 and Magic Keyboard. We’re talking several thousand dollars here. When packages are stalled, misdirected, lost, or stolen during the delivery process, the matter will be resolved by either (a) location and delivery of the original package, or (b) refund of the purchase amount. I called UPS, and told me to contact Amazon. Locate your order in the list and click Problem with order. Here you can find pages that help you exchange an item and check the status of your refund. They refused to refund me. If not, I'll just leave you the shipping label of its a 1 attempt pickup, and you can affix the label and deliver to UPS store. Go to Your Orders. • 4 yr. They told me they disposed of the one small part of the order they did receive. It gets a little trickier if it was from a third party seller. I contact Amazon and they refund me. Ebony1996. Contact customer service and they resubmit an order. File a claim with Fetch. They would be the ones to have info of when/where a packaged is scanned off as delivered. Unfortunately Amazon is hands off on this because they already completed their end of the deal (delivered to the address you indicated during purchase). Your return must be postmarked within 30 days of the date you received the item. It’s over 60 days now, and Amazon saying there’s no proof of ups processing it, and they’re refusing to refund me. Supervisors mostly get the option. Now it's been days. I ordered airpod pros for 200 dollars through the amazon official seller. Argued against this as package was not stolen from my premises. You'll see the current status of the claim under section Refund Request Status. es for a return on my new iPad Pro 12. So around 2 weeks ago I ordered a 106$ table for my desktop and it said it would arrive within 3 days which was nice. Amazon refusing to issue refund for an expensive lost item from third party seller. Email, phone or chat support will usually just go ahead and reship your package or refund you, your choice. The item was shipped via UPS and was marked delivered but I never found the item. I wait. During the time of delivery, while waiting in my apartment for the package to arrive, I saw the UPS truck drive past my Apr 18, 2024 · It’s important to double-check your delivery address before placing an order to avoid this issue. (Sadge). So they ran outside before they could get backed out of my gate. I kept on seeing the I can cancel the next day message when I went to check and now it says that the package is probably lost and I can cancel to get a When the item arrived the box was damaged and the airpod case had marks on it (more than described) it was supposed to be 1-2 marks but this was deep dents. I said why During the holiday season for 2021, online retail sales had an average return rate of 21%. 18882804331. ago. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call me in advance so I could have the packages Amazon lost return, Chargeback reversed. Hello, I had a phone that was delivered yesterday and I decided for protection to video record the unboxing. This prime day stuff is just a complete scam. Amazon tells me if the item doesn’t come by the next day, Saturday, I can request a refund or a replacement… Saturday rolls around, no package. 11:30am they said it left the Amazon facility (it’s nearby). I'd also read the instructions Amazon gave you to see if they say "the UPS store will box and package this item for you. Amazon ships out 1. Confirmed delivery tracking is meaningless to them. I know they are lying because the facts state as much. Stolen Amazon Package. Why tell me 'order in the next 2hrs an get it by this day' to have my package delayed and receive a refund? Mistakes happen Friday rolls around, no delivery. Today 06/11, tracking changed to, "the package might be lost", I contacted customer service which were not helpful, and informed You can go to your orders in your Amazon account to report the package was not delivered. Amazon lost return package and refusing refund. Select Request refund. They claim the only thing they can do is offer a refund and I’ll have to reorder, but the sale is now only $30 off and the sales associate says they won’t honor the previous price. If they would refuse to pay - that would be a different story. If the package is left somewhere outside of your mailbox without your explicit insturction (e. So i ordered a sold by/ shipped by Amazon item for around $400. Anyways contacted Amazon said I wasn’t happy and they said that’s fine you can return it. Then Amazon decided in their infinite wisdom that police report was It is the 29th and now I cant even track my package as it is lost in transit. No status update on a refund through amazon locker. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. Also, you can call your credit card company and they will refuse to pay Amazon or get your refund. The tracking will read ‘label created awaiting pickup/drop off’. Note: Refund requests can take a week or more to investigate. So I cancel the order completely and the issue a $162 refund to my amazon gift card balance, so I call amazon and ask them to return it to my debit card, after a whole day of talking to customer support, they eventually offer to issue the refund to my debit card. They will be able to investigate the issue and provide you with a refund or replacement if necessary. Even if every package only contains 1 item, that's 48 million items for a 1-month holiday season. No problems getting the replacement. They are the shipper and receiver. The items are Amazon Essentials which should be their own products and they still fuck it up. Just checked again it marked at 3PM delayed in transit. I check tracking and see it wasn’t shipped with Amazon, it was shipped with UPS (I feel like this is important). It’s all you can do if adidas, fed ex will not refund you. I would also double-check to make sure OnTrac fulfilled the delivery or if they transferred to the local post office for delivery. So I had to ship it back to Amazon. delivery note for the courier to leave it somewhere) and it gets stolen, the courier service/post office is responsible. They ask me to wait 10 business days. I was at work in a meeting and didn't have my phone on me and missed a call and a few messages from the Amazon driver asking me for a passcode. Amazon lost one of the shipments which has a value of close to 20k. Today my landlord said that she found the package and it was left under a name of another resident. So if you requested a refund prior to the complete end of a delivery estimate that may be why it is a refusal now instead of an instant refund. I printed out the shipping label Amazon provided, slapped it on the box took it to Canada post. It only takes half a second to push a doorbell. Because I LITERALLY lost my item and Amazon won't give me a refund. Today after being out for delivery since 6am. I returned the item, got a confirmation email but no refund a month later. 2 months later and amazon still won't refund my money for a package amazon lost. Long story short I bought a $300 item carried by UPS. It’s $750. Fetch refunded me for a lost package within 2-3 days of me filing a claim. Never got out of the truck. Same deal over 60 days now that one is about $230. So I ordered a new phone off Amazon for around $800. Hello Everyone, I ordered a really expensive item from Amazon worth around $600. The tracking info showed the item was delivered to Amazon over a week before Amazon finally updated the status on the return page and issued the refund. It’s just cheap shit from China. Select “Package didn’t arrive” from the list. But, even the parcel successfully arrived to Amazon hub in Las Vegas, I have never got my refund. I called and they issues a replacement. Start your refund process right away and re order your item if you can. Bigger than Amazon or Walmart. Amazon is becoming a big scam company They were supposed to be delivered today before 10PM. In certain circumstances refund time frames may be longer. The return location shown was a Locker near me. That way you still have a return window amd warranty on the new item. TiredWisp. I’ve asked her where is the label, just put it on but Unfortunately, the original receipt from post office was lost, so I went to the post office again and got an new receipt with the official proof os sending, with postal stamp on it etc. Last month I asked amazon. • 2 yr. Immediately upon receipt of the item by UPS the package was lost and it's been over two months now without delivery. and no additional updates since then. All about Amazon Prime. With that being said, you would not be required assuming it got delivered to the wrong address. I called the police and the officer visited, handed me the report Amazon Lost My Return, Won't Refund 1600$. If you are chatting with a bot you can get passed that by saying something like “I want to talk to a person” and they will send you to a chat with a real employee who will help you better Could be theft, could also be that the package was lost or misplaced somewhere in the LI distribution facility. In the “special directions” area I always note to leave the package inside- which has proven to aid in getting refunds for stolen packages. Alright, I'm super pissed off right now. 8. The first order, not only was it 4 days late when I paid for expedited, it got lost. Then comes the day, didn’t arrive, ok that’s fine. Then call and they will probably deem it lost in transit and order a new one. I bought an IPhone 11 and case from Amazon (sold and shipped by them). A refund will be provided after we process your return item at our facilities. Canada post may have lost my Amazon return package. If you leave explicit notes saying they can leave it somewhere unsafe and it gets stolen, it's on you. I can only see one package on Amazon (can't figure out how to see return status on registry items) but it says waiting for me to drop off at UPS. Amazon wont resend the order and only want to refund me. de today, and it mentioned that I had requested too many refunds. From the other comments it looks like UPS must just be holding on to them for a few days, but Not an official Amazon support site. The best option is to contact the sender so they can start an investigation with UPS. Amazon lost my package and now won’t honor the previous sales price I bought an iPad for $70 off but the package was apparently lost in transit. Hey, I had ordered an Apple Watch that I decided to return to Amazon. Give it 3 days from the delivery scan to see if it shows up. The original soundbar is still lost. Wednesday comes, package says "delivered" but no package. To do so, go to Your Account and in the section Your addresses update the shipping information where applicable. When a package says it was lost on Amazon I just select cancel the order for a refund and then the refund comes through within a few days. --Nyxed--. The tracking showed delays in transit on the 04th and 5th and advised a refund if the package didn't arrive by the 5th. That's because lost package investigations are part of the claims process. I ordered a £50 necklace for my mums birthday that was missing from my Amazon package. Retailers like Amazon, Walmart, and Target sometimes offer no-return refunds A month ago amazon placed my package in a locker for another resident. They'll give you the refund back. . I chatted with CS and the CS told me in the chat in writing the package is lost in transit BUT i need to wait for ONE whole fucking week to get a refund. Similar case for Amazon locker via whole food. " You could select that and return the item if you no longer need it. No one had it. Alot of the time when customer service agents advise claims, that's what they mean, a lost package investigation. I called Amazon CS, they said the item was out of stock so they cant resend, but I had to wait 14 days (from the day that I ordered) to get refund. Or if you do need it, order another identical item and return that one neither this order. Locate the order. The package never arrived when it was supposed to, and after a few days Amazon emailed me stating the package was lost and that I could cancel the shipment and get a refund. At the same time, amazon uses delivery services outside their company like usps depending on the vendor. Let them argue it out. Hi, so I returned two items two months ago as they weren’t working and wanted to buy something different. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). I don’t understand why they’re giving OP this much trouble over a $425 purchase. 6 million items would end up being sold as used. Always contact the shipping carrier first. 2. Hello, Please bear with me because this might be a long post. Amazon Asking Me to Return a Replacement for a Lost/Stolen Item. Funny thing is the support agent is telling me the item is still in stock but it's not. If the package is lost in transit, no movement for over a week the buyer can force a refund if they contact ebay. The status was "Released". Crypto US SHIPMENTS. One of the return options is something like "item received not paid for - return with no refund. I was in constant touch with customer service and all they said was wait 14 more days. I know it was not (was watching for package and also have security cameras ). Good luck, I hope it's quicker for you! r/amazonprime. Hello all, (This is based out of Florida) My girlfriend was supposed to receive some packages from Amazon, however some of the packages never made it… To request a refund on an eligible order: Go to Your Orders 3. 25% what you’d pay on Amazon. After speaking to them on live chat and submitting an incident report, they emailed me saying they won’t do anything because of large number of refunds from missing items (I’ve Speaking as someone who's had a few packages lost with Amazon, Walmart, and eBay (both legitimately and with scam sellers), if they gave you a refund go ahead and purchase the replacement. Amazon lost our inventory and refuses to issue a refund We sent 800+ units of our product to Amazon via Amazon Freight, tracking shows the shipment was picked up and in transit, and no shipment problems were found, but the shipment was closed with discrepancies, with Amazon saying that the number of units they received was 0. 1. Parcel Number is: CN 049 739 168 JP. I am OK with that. don't worry about it, you will still get a refund. Amazon let her return it for credit and she was able to buy the right equipment. The item was lost by USPS and they couldnt located that within the distribution center, it was not delivered so my case was transferred from Amazon to USPS, not much help was offered. They should reimburse you because they lost it. I ended up searching the tracking number up on the Purolator website (the number is on the packing slip or QR code page Amazon provides). So, check the tracking number and figure that out first. Amazon said the pkg is running late but no new delivery date. I sent it back they received the item a week later, still no refund I chased and chased. Hello, I have a bit of an issue here. If we click to cancel and request a refund, obviously there is no refund, but will doing this remove the order from your review list and remove the ETV from your account? On the rare occasions where that has happened to me, I 11. I have been in contact with support 5 times now and have been told different things pretty much each time, like there's no protocol whatsoever they're actually following. Just call and talk to them. It can take up to 30 days for us to receive and process your return. Some packages are bound to get lost in transit unfortunately but at least they’re really good about refunds. Amazon refunds can take up to 2 weeks to 1 month, from the date they received your product. Amazon return label is amazon's package. Conscientiously you would be responsible for either paying for both if they both show up or refusing the delivery when it does arrive. Not an official Amazon support site. Noon an update says delayed in transit. I’m pretty annoyed rn. Once the package arrived it only had the case/screen protector and no Phone. If not, then go with what others say. Request. There's no evidence the store ever put the label on your package, for example. A few days later it said that one had been processed whilst Bought a pressure washer for £350 on prime day which was £100 off of retail, was supposed to be next day delivery and never arrived. That would mean that approximately 9. In the end, I ended up filing police report. No flips You need to file a police report for amazon to refund you. Like the title states, I ordered 3 ring doorbells, a 3 pack of Blink cameras, and an Echo Show. 00. Then I decided to open a dispute on Alibaba but after 2 trials the Trade Assurance refused to My advice to you would be to speak to customer services explain the situation and ask for an “advance refund” all should be in your favour considering the fact that the Royal Mail postman signed for the delivery package you shouldn’t be at fault or be penalised for this. So CSA's are basically limited from giving you a refund until this time frame passes. Temu is the number one shopping app in the world. The same happened to me a while back when a soundbar was lost in transit. Usually they should refund you if you a not a repeat offender. I received a refund for the item this past Thursday, but in an interesting turn of events, the person to whom the package was mistakenly delivered to came by my home this morning to drop off my package. That’s why you use your bank card or credit card. Amazon customer service here, as long as you have the receipt where ups took possession then amazon will refund you. However, I moved to a new apartment recently and package keeps getting lost/stolen from this apartment building. To help prevent missed deliveries, verify your shipping addresses. 3. However, that's between the franchised UPS store and the delivery service, not you. 10:30 comes around I get a notification that it will be delivered at 1:45-2:45. To request return information, contact the third-party seller within 14 days of receipt. You're unlikely to see the original package. Upon requesting a resend, I received the email from ofm@amazon. You aren't "required" to refund them right away though, you can work with the post office to track it down and get it delivered, but at the same time it is valid for the buyer to give you bad feedback for dragging out a refund. Amazon UPS Pickup Return lost. Sometimes it works sometimes it doesn't. The item was to be shipped via UPS and arrive in 2 weeks. " like seriously, if I reported that item as lost then how can I return the item back to amazon. We use Amazon for a lot of household essentials. Items with a value of $35 or more must be returned using a trackable shipping method. I was told to send them back in the post, which I did via Royal Mail (uk) and it appeared both had arrived through the Amazon app. It’s important to act quickly, as there may be a Package senders can potentially still recall the item, or they could send a dummy page that has been altered to the point where the item is meant to be intentionally returned to sender due to the alteration like fading a shipping label. Enter your comments in the text box. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. To get refund Amazon advised I needed a police report. So I had to buy another chair. As a loyal Amazon customer since 2018, with only two previous refunds this year due to lost or undelivered packages, I find it perplexing and unprofessional to be told that my refund request has been rejected Amazon offers 4 UPS return options: 1) No packaging required QR code 2) Customer packed QR code 3) Drop off 4) UPS Pickup. In all cases, your cooperation, as outline below, is required to pursue a resolution. When we receive a package-less QR code, each item goes in a plastic bag, then in a box with its own label; this option is not trackable. Then I check the app and it says”your package may be lost” with a refund button. It's been happening lately alot. If you’re returning multiple packages, please write the last 4 digits of the UPS tracking number Amazon gives you on the package so the driver Now amazon customer service is telling me that they can’t do anything because when they put a refund in another department is denying the refunds! No that department can’t be reached by phone, only now they are stating I reported the items missing and They are stating I can’t return the items I already returned and they will not refund my Refunds and Exchanges. This may have triggered the refusal but it should not have been treated as an RTS if the item was outside of a legitimate delay potential. I have a package which contained 2 Vine products show up as delayed for a while now. A red tape barrier that you will spend countless days trying to decipher just to get your hard earned money back,and they know IT. Amazon must have the world's largest stockpile of red tape. What's worse, is they keep responding with a stock answer of "we didnt receive the inventory. togostarman. So a month ago I dropped them at the locker all packaged and Original Post: Amazon won’t refund missing item. After couple of attempts (UPS never showed up but update that they came and package wasn’t ready) a lady from UPS picked up my parcel which has no label on it as UPS has to bring the label. I would choose the phone option to have a customer service rep help you through that. The police report request is mainly to see an attempt from a buyer to find the item to further prove your side. The carriers mishandle packages all the time or there’s some cases where the label gets damaged during transit. It’s actually 10 BUSINESS days, don’t count weekends, or holidays, Also how does one lose a 53 lb package 😂😂😂. missing package - Amazon wants police report. Since your order is over 1000$ then definitely 1 month. I immediately got in contact with amazon and My package was delayed and then arrived at an Amazon facility not too far away. When I opened the package the phone box had been resealed and the phone missing (amazon package untouched). Do a charge back and say you never received your package with the card you used. I have been an amazon customer for about 3 years and never encountered any problems regarding to lost or stolen items. They may try and claim the carrier is responsible quoting some terms and conditions. They didn't work so I refunded them and selected Amazon locker as my return option because it seemed the easiest. Alibaba $5k lesson: lost package, NO refund. No refund was ever issued. Second time this year. Draw your own conclusions. As a result, we canceled the pending refund on the order -----. . 6 million packages per day. I’ve a return pickup of one of my Amazon ($350 valued) package. In total they took $499 of my money. Idk why. Before shipping a return, photograph the item for your records. Amazon refusing refund after police report. 6 million orders per day, probably even more right now from Black Friday/ Holiday shopping. Pushed back to before 10PM tomorrow. If its a 3 attempt pickup, I'll try two more time the following two days. So the fact that the refunded ups package amazon received was the same weight as the described item shows that they did receive all of my items. Amzon prime is absolutely garbage now. When a package is lost, the order page gives you the option to cancel the order and request a refund. Wondering if anyone else has had this problem, I bought a gaming pc that ended up not working. UPDATE -- Situation: It took quite a bit of work, but I was finally able to get Amazon to accept the RCMP report. They asked the driver if he was just going to steal the package and he said yes. It’s not a scam. We issue the refund to the refund method you select in the Online Returns Center, and it may take additional time for your financial ILPT Request: “Lost” Amazon package arrived after refund. zanicastro. Amazon maintains package delivered. I'm going to see how long it takes. Hello everyone, I ordered an iPhone 15 Pro Max for next day delivery on 03/11 via Amazon Prime. If you suspect that your package is lost, the next step is to contact Amazon customer service. UPS would only pay out the claim if the package is not found, and of Over 10% of sales result in "LAD" claims now, less than 1% on Ebay. However, 99 out of 100 if it's lost in transit it's lost. Agile_Blacksmith_933. I reported the order lost and never received through UPS and then proceeded to send a message to the company I bought the phone from and tell them I never received it. LunDeus. Since they refuse to ring your doorbell or knock on your door when they make a delivery, they should cover everything that may be missing. But I have a big problem with it. Creditcardhelp19. Send them any emails if you need to showing you contacted adidas and fed ex. Author: u/carloscmstg. One package even showed back up on tracking after the seller opener a case, and it slowly made it's way to my city. lt wy co aw wb zb fe rt qv iy